MFH customer support

[mvc]

Hi all,

Has anyone had any contact with MFH customer support recently? I have tried multiple times contacting them (over a period of multiple weeks) about a malformed part, very politely, but no reaction. I tried via direct email and the inquiry form on the website.

This is getting a bit annoying now... Years ago i had a similar problem with a missing part, and they sent me a replacement part within days.

Any suggestions/insights?

Marcus

[woodgp]

maybe summer break for the shop !! .. just a guess as your not getting anything.
as you say they are great most of time

[petrov27]

I asked about replacement parts a week or two ago and nothing in response

[mvc]

Thanks for your replies, summer break seems plausible! I'll be patient

[Roncla]

There was talk of some contact issues a couple of years back on another forum and some email addresses were put forward to try.
I just made a note of them at the time for future reference and have never had occasion to try any of them.
They are on Facebook too which may be worth a try.

cus@modelfactoryhiro.com

kyoko@modelfactoryhiro.com

shopmaster@modelfactoryhiro.com

https://www.facebook.com/ModelFactoryHiro

[Roncla]

There is a Gmail one that has been put forward too :

mfh.cus@gmail.com

[mvc]

Thanks! I'll be patient for a while, and if I don't hear anything within a few weeks I'll reach out to those email addresses.

[Grypham]

I had conversations with Kyoko in May of this year regarding missing parts, and she was using the aforementioned email: shopmaster@modelfactoryhiro.com

It did take a while to get my first response due to them being rather busy.

[Hugeprong]

I have had several missing parts on a Lancia Beta Montecarlo in the last couple of weeks. Immediate despatch of missing parts to the UK followed along with profuse apologies and the offer of free postage on another kit as it seems a whole sprue of resin parts was omitted.

They are definitely working so I would try again to the Shopmaster email address. I addressed my first email to Kyoko.

[mvc]

Final update: everything is alright now, must have been the summer break indeed. Ms. Hiro contacted me a few days ago.