Gravity colors order problems

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plastiksurgeon
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Gravity colors order problems

Post by plastiksurgeon »

Soooooooooo, just wondering if anyone else is having ordering problems with gravity colors USA....

??????

I placed an order for the three polishing compounds in March, then April 6th got a tracking message that said an order had been prepared for delivery, And that's where the tracking stops. It was never sent, It was never received.

30 days ago I made a call AND sent an email asking to please advise.... Nothing in return.

I did the same thing a week ago, nothing in return.

I was charged for this order in full and never received it. And I cannot get any kind of response from the company.

Any advise ???

Cheers,
Steve Mohlenkamp
when I was young, all the boys made model cars, ...some of us just never stopped !
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ModelTime
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Re: Gravity colors order problems

Post by ModelTime »

They ripped me off big time, reported them to BBB, then promised my product or refund, bunch of excuses and got nothing in the end. They suck and should be out of business. Order from GC Spain, very happy, very quick even with the import.
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sky1911
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Re: Gravity colors order problems

Post by sky1911 »

I believe there is or at least was another thread around here on that very same topic, similar opinions from what I remember.
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ModelTime
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Re: Gravity colors order problems

Post by ModelTime »

Oh, I forgot to mention I went through the exact same experience. Took the money, showing order is filled, or out for shipping. USPS tracking shows nothing ever sent to the post office, just mailing label generated. I went through this over a year of BS. Not worth the aggravation. Just move on.
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dgwoodward2
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Re: Gravity colors order problems

Post by dgwoodward2 »

Count me in as well. Never should have tried it again but I did. Placed order in September. Sent a few emails looking for updates. Sent another message through PayPal and then suddenly got a shipping notice. Every time I had checked on it, it still shows preparing for shipment. Never again, and I will continue to be vocal.
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ferrarissimus
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Re: Gravity colors order problems

Post by ferrarissimus »

Seems to be a special problem with Gravity /USA.I had many orders here in Europe to Gravity / Spain and got all products in 3or 4 days, This company is highly recommended.
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Re: Gravity colors order problems

Post by dgwoodward2 »

Agreed. Gravity Spain is awesome. I usually even get my stuff within a week here in the US. Since shipping tends to be a bit more expensive from there to here I need to make sure I have a big enough order to justify it.

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Re: Gravity colors order problems

Post by leafs004 »

If it's only been 30 days, use paypal or your credit card to stop the charges and at least don't lose the money.

Sorry, just saw that the order was from March. Too late. You can try BBB. I did get my shipment after filing a complaint. It won't hurt or cost you anything.
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racingkars
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Re: Gravity colors order problems

Post by racingkars »

Don't know how you paid, Steve.
But when by Paypal you can start a dispute.

Creditcard might also accept a dispute.
Kars

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plastiksurgeon
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Re: Gravity colors order problems

Post by plastiksurgeon »

Thank you guys, for your responses ! I now know enough not to do any more business with them and I am vocal too, I'll be more than happy to tell the rest of the modeling world where not to go.....

I will be using gravity Spain from now on.

Cheers,
Steve Mohlenkamp
when I was young, all the boys made model cars, ...some of us just never stopped !
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